Empowering Gender Diversity in the Tech Sector: An Inside Look at Aura Technology

As International Women’s Day approaches, Aura Technology, a technology company based in Totton, Hampshire, is intensifying its efforts to promote gender diversity within the industry. Georgina Hobbs, a second-line support engineer at Aura Technology, has provided a glimpse into her daily work and her passion for encouraging more women to pursue careers in the technology sector.

Ms. Hobbs, who has been a key part of the company for over two years, divides her time between the service desk and on-site responsibilities. Her day typically commences with managing administrative tasks, handling emails, and addressing tickets, while also dealing with any necessary escalations. She remains proactive by regularly engaging with clients for updates and resolving issues behind the scenes.

The crux of Ms. Hobb’s day centres on addressing pending tickets that require her attention. She also spends approximately two days a week working closely with one of Aura’s clients, where her role entails introducing innovative solutions and enhancing efficiency. This includes helping clients streamline their processes and ensuring that all their devices and firmware are up to date.

During downtime, Ms. Hobbs dedicates herself to self-improvement by exploring training resources on software like Pluralsight, in order to develop and enhance her skills and knowledge. She also contributes to Aura’s documentation library and shares her expertise with her colleagues.

Discussing the misconceptions around IT, she emphasized that there are exciting facets beyond just working in front of laptops, particularly when engaging with customers face-to-face. Her favourite part of the job, she pointed out, is building relationships with customers and the continuous learning opportunities that come with the role.

Ms. Hobbs also acknowledged that she often encounters surprise due to her gender, noting the scarcity of women in the industry. Aura Technology has expressed its commitment to attracting more “talented” women like Georgina to join their team.

As the technology industry continues to champion diversity and inclusion, the contributions of women like Georgina Hobbs at companies such as Aura Technology showcase the rising presence and impact of female professionals in traditionally male-dominated sectors.

Source: This article is based on the insights shared by Georgina Hobbs, a second-line support engineer at Aura Technology, and the company’s commitment to promoting gender diversity within the tech industry.