In a recent interview with Ben Ball, Senior Director of Product Marketing at IBM, the focus was on the tech giant’s latest AI advancements and its revolutionary new Concert product. Ball highlighted IBM’s dedication to the application of AI in technology operations, addressing the overwhelming complexity faced by teams in building and maintaining applications.
To tackle this challenge, IBM has introduced IBM Concert, which utilises AI to make sense of the vast amount of data involved in application development and maintenance. Concert analyses how applications function and provides recommendations to enhance their performance.
One of the current areas of focus for IBM in AI is the organisation of unstructured data that fuels AI models. Ball acknowledged the gap between unstructured data and the organised format required for AI and highlighted IBM’s efforts to bridge this divide with IBM Concert.
Additionally, AI explainability is a critical focus for IBM with Concert. Ball stressed the importance of questioning AI recommendations to understand the rationale behind the conclusions and decisions made by AI systems.
In addition to IBM Concert, IBM offers a suite of AI technologies and tools, such as watsonx and AI governance solutions, for customers to leverage IBM’s AI capabilities for their specific needs. Early successes with IBM Concert have been seen in addressing data overload, providing valuable insights, and improving application performance, security, and overall management.
For organisations considering adopting AI, Ball advises having a clear use case and goal in mind, rather than viewing the technology itself as the goal.
IBM, a key sponsor of the upcoming Intelligent Automation Conference, plans to showcase IBM Concert’s potential to transform technology operations through the power of AI at the event.
As the interview concluded, Ball expressed great enthusiasm about the possibilities of IBM Concert and its potential to revolutionise technology operations. The introduction of IBM Concert is positioned to ignite a wave of innovation and transformation in the realm of AI and technology operations, offering new opportunities and solutions for businesses seeking to enhance their efficiency and capabilities through AI.