Alltius, a distinguished leader in enterprise conversational AI assistants, has recently unveiled its latest Gen AI suite specifically tailored for sales and customer support within the financial services sector. This cutting-edge platform, which is the result of extensive research from Carnegie Mellon University and the Wharton School at the University of Pennsylvania, is poised to revolutionize customer and employee experiences with its remarkably precise and proficient AI assistants.
The innovative suite is engineered to cater to a variety of functions including sales, support, product discovery, and self-service, while providing enhanced security measures and deep financial domain expertise in compliance with stringent information security requirements. Alltius’ new product suite encompasses several key components, each meticulously designed to address specific needs within the financial services sector.
One of the components, the In-Product Assist, functions as a self-service copilot that automates customer interactions and provides round-the-clock support with an impressive 99% accuracy for a wide range of customer queries. This component enables financial institutions to deflect 60-95% of incoming tickets and significantly reduce customer wait times.
Another integral component, the Sales Assist, is a specialized AI assistant for sales representatives that enhances sales productivity by managing repetitive tasks, expediting agent training through personalized coaching, and tripling sales conversion rates within a short timeframe with tailored and needs-based pitches.
Moreover, the Support Agent Assist equips support agents with tools to handle 99% of routine queries, resulting in a productivity increase of over 20% within a month. The suite also includes Website Assist, an AI copilot for websites that boosts traffic conversion rates by directing visitors to the appropriate information and assisting them in finding the best plans or services based on their requirements.
Renowned financial institutions such as Assurance IQ have collaborated with Alltius to enhance their contact center experiences. Nick Howard, CTO of Assurance IQ, lauded the platform, stating, “One of the best [platforms] we have seen in the market. Also, they are one of the best teams we have worked with among our vendors after trying this ourselves for 2 years.”
Additionally, Sanjay Nath, a partner at Blume Ventures, commended Alltius for its focus on building diverse use cases across sales, customer support, and customer success, and highlighted the company’s potential to provide comprehensive solutions in the current generative AI cycle.
Alltius has delivered notable cost savings and reductions in training time for its partners. Klarna reported substantial cost savings through the use of GenAI support chatbots, while Alltius has saved over $4 million for several large financial institutions and fintech companies. Furthermore, their insurance-focused sales assistant has reduced training time for insurance agents from six months to two months, and increased sales volumes by over 30% for major carriers and brokerages.
Vibs Abhishek, CEO of Alltius, reaffirmed the company’s commitment to revolutionizing sales and customer support journeys with advanced AI assistants, emphasizing the transformative impact AI can have on customer support and other teams.
In conclusion, Alltius’ Gen AI platform suite signifies a significant advancement in the financial services industry, offering bespoke solutions that yield tangible benefits for businesses and their customers. With its dedication to innovation and excellence, Alltius is poised to maintain its leadership in revolutionizing customer support within the financial services sector.