In a recent survey conducted by the King Boudewijn Foundation (KBS), it was revealed that 40 per cent of Belgians have limited knowledge about using digital platforms. Shockingly, a similar percentage either did not use the internet or were unable to do so. The survey shed light on the fact that older individuals were particularly at risk of being left behind by digital technology, feeling unable to keep up with the constant advancements. Dispelling the myth that all young people are “digital natives,” the KBS revealed that over half of low-skilled young people struggled with digital skills compared to only 10 per cent of their highly-skilled peers.
The report from the KBS highlighted the challenges faced by many individuals, especially those who are socially, economically, and culturally vulnerable, in fully embracing the increasing digitalization of our society. Despite 95 per cent of Belgian households having an internet connection, with a 3 per cent increase from 2021, a significant portion of the population solely relied on smartphones for internet access, lacking ownership or access to laptops or PCs. This, in turn, resulted in difficulties when interacting with public entities, as those with limited digital skills lacked confidence and felt especially insecure about online banking.
Upon analysing the survey findings, the KBS emphasised the importance of public institutions and banks maintaining an in-person presence. It was stressed that it remained essential for individuals who were reluctant to use the internet, or lacked the knowledge to do so, to have the option to carry out transactions in person.
As we reflect on these findings, it is crucial for public institutions and banks to continue providing in-person services and support to those who are not well-versed in digital technologies. By understanding the challenges faced by a significant portion of the population, efforts can be put in place to bridge the digital divide in Belgium.
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