Lancashire and South Cumbria NHS Foundation Trust has forged a partnership with The Access Group to deploy EBO’s 2nd generation Intelligent Patient Portal (IPP), featuring AI-powered two-way conversation. This groundbreaking technology is aimed at enhancing the patient experience, boosting staff productivity, and reducing operational expenses. In addition, four more trusts are poised to embrace this solution in the near future.
The decision to integrate EBO’s AI technology stems from the challenges of low patient adoption rates and limited engagement with traditional portals. The AI Virtual Assistant, in combination with comprehensive portal functionality, will facilitate more meaningful and empathetic interactions with patients, addressing the gap in patient engagement and providing a higher return on investment for the NHS.
What distinguishes EBO’s IPP is its distinctive Natural Language Processing (NLP) and language recognition capabilities, enabling two-way natural communication that closely mirrors human conversation. This seamless integration aligns with the NHS login method and assists patients in managing appointments, accessing information, completing assessments, and providing consent. Consequently, healthcare providers can anticipate reduced call volumes, waiting lists, and missed appointments.
Dr Mark Worthington, Chief Clinical Information Officer at Lancashire and South Cumbria NHS Foundation Trust, has expressed enthusiasm about the partnership with EBO and the potential for transforming patient engagement within the organization. This sentiment is echoed by EBO’s CEO, Dr Gege Gatt, who believes that the use of AI technology will lead to richer and more personalized patient experiences, ultimately contributing to better health outcomes.
Additionally, EBO’s AI solutions for patients have demonstrated success in community trusts, dismantling healthcare barriers and ensuring a digital gateway for patients in various healthcare settings. The user-friendly interface, multilingual support, and round-the-clock availability make the technology more accessible and inclusive for all patients.
Ultimately, the collaboration between Lancashire and South Cumbria NHS Foundation Trust and EBO reflects a shared vision for a unified and patient-focused healthcare experience. By harnessing advanced AI technology, healthcare providers are poised to revolutionize patient engagement strategies and drive better outcomes in patient health and wellbeing.