Crystal Specialist Finance (CSF) has recently bolstered its quality assurance (QA) team with the addition of Anni Meakin as quality assurance officer and Juliette Berry as quality assurance assistant.
Anni Meakin, who possesses a Certificate in Mortgage Advice & Practice (CeMAP) qualification, has transitioned from her previous role at Mortgage Advice Bureau to bring her extensive experience to CSF. On the other hand, Juliette Berry joins the team from Overdot Marketing, where she served as an account manager overseeing specialist projects.
Both Meakin and Berry will collaborate closely with CSF’s existing quality assurance team and will directly report to the head of compliance, Richard Bond. According to Bond, these new appointments underscore the company’s unwavering dedication to delivering exceptional customer service at all times.
In their roles, Meakin and Berry will be tasked with observing and evaluating the performance of their Crystal colleagues in relation to balanced scorecards, ensuring that the highest standards are consistently upheld. Bond has expressed full confidence in their capabilities, affirming that he anticipates their invaluable contribution to the quality assurance team and the broader Crystal Specialist Finance family.
Meakin has also conveyed her enthusiasm for her new responsibilities, underscoring her commitment to providing unparalleled customer service within the mortgage industry. She has expressed her eagerness to collaborate with the team to consistently offer brokers and their clients with the most favourable deals in a timely manner.
These new appointments are in line with Crystal Specialist Finance’s ongoing efforts to fortify its team and reinforce its dedication to delivering exceptional service to clients and partners. With Meakin and Berry on board, the company is poised to further cement its standing for reliability and excellence in the finance industry.