Delta Airlines is presently undergoing recovery from a recent technological malfunction involving an external vendor, resulting in a temporary suspension of flight operations on Friday. The disruption not only impacted Delta but also affected several other airlines.
As of 10 a.m. EDT on Saturday, over 600 Delta and Delta Connection flights had been cancelled, particularly in the morning and early afternoon. It is anticipated that there will be further cancellations as the airline’s technology systems continue to recover from the vendor-related issue that occurred on Friday.
In an effort to keep customers informed, Delta is actively notifying passengers about any delays or cancellations in their travel itineraries through the Fly Delta app and text messages. The airline is also providing re-booking options which can be easily managed online. Customers are advised to regularly check the delta.com website or the Fly Delta app for the most up-to-date information regarding their travel plans.
For those who have scheduled travel on Saturday, July 20th, Delta has implemented a travel waiver, enabling customers to make a one-time change to their itinerary without incurring additional fare differences. This waiver is in effect for rebooked travel taking place on or before July 25th, within the same cabin of service as originally booked. Customers are encouraged to make any necessary changes to their travel plans through the official Delta website or the Fly Delta app.
The airline has expressed regret for any inconvenience caused by the disruption and has assured customers that cancelling flights is always the last course of action. Delta employees are diligently working to ensure that affected customers are re-accommodated as swiftly as possible. The airline recognizes that such unexpected disruptions are challenging and do not align with its commitment to operational reliability and delivering high-quality customer experiences.
In light of the situation, Delta is continuing to offer meal vouchers and, where applicable, hotel accommodations for customers whose flights have been significantly delayed or cancelled on Saturday.
In order to stay informed about the latest developments regarding the situation, Delta customers are advised to visit the airline’s official website and to utilize the Fly Delta app for real-time updates on their travel plans.
Overall, Delta Airlines is focused on rectifying the challenges brought about by the recent technology issue and is dedicated to ensuring that its passengers are well taken care of during this time of recovery.