Duravant’s Food Sorting and Handling group’s distinguished brand, Key Technology, has introduced the RemoteMD® 2.0 support service for optical sorting systems, representing its latest innovation. This ground-breaking service, launched on December 14, is poised to revolutionize the maintenance and support of food sorting equipment.
The RemoteMD 2.0 service stands as a pivotal advancement in the industry, empowering Key Technology service technicians to remotely access sorting equipment, offering real-time monitoring and technical support. This user-friendly and efficient service also encompasses 24/7 call center support and regular equipment status reports, ensuring peak performance and minimized downtime.
Jack Lee, the group president of Duravant’s Food Sorting and Handling Solution division, underscored the essential nature of this innovative service amid the current global talent shortage in the technology sector. “The worldwide labor shortage has made it challenging for food processors to secure and retain technology experts. With fewer skilled employees at our customers’ facilities, we’ve identified ways to help bridge the gap,” Lee emphasized.
The advantages of RemoteMD are manifold, not only enhancing equipment uptime and reducing service costs but also playing a vital role in bolstering food safety and product quality. The service empowers Key Technology to undertake various machine maintenance tasks, thereby maximising the return on investment for food processors by minimizing repair time and costs, and reducing the risk of product recalls.
Furthermore, RemoteMD equips service technicians with comprehensive insights into sorting equipment, enabling them to pinpoint potential enhancements that can elevate equipment performance and uptime. Additionally, the service facilitates the delivery and installation of software updates and patches, ensuring that the equipment stays up-to-date with the latest developments.
Notably, RemoteMD excels in reducing the need for on-site service technicians, as many equipment issues can be diagnosed and resolved remotely by Key Technology. In cases necessitating on-site support, the service simplifies the process by assisting technicians in identifying the necessary parts prior to their visit.
RemoteMD presents flexible options, encompassing stand-alone services, packages for processors, and seasonal plans tailored to the specific needs of those operating their sorters for only a few months during the year. To further augment the capabilities of this service, RemoteMD also delivers interactive remote training courses on the company’s sorting equipment, enabling processors to efficiently train their staff.
Key Technology’s RemoteMD is compatible with a wide array of optical sorters, including its VERYX®, COMPASS®, OCULUS, Manta®, Optyx®, and Tegra®, as well as its ADR® and ADR EXOS® automatic removal systems. This ensures that a wide spectrum of food processors can derive benefit from this leading-edge support service, irrespective of whether it’s installed on new equipment or retrofitted on existing machinery.
The launch of RemoteMD signifies a substantial leap forward in the food sorting industry, offering an innovative remedy to the challenges encountered by food processors. As Key Technology continues to redefine the benchmarks of equipment support and maintenance, it is apparent that RemoteMD will assume a pivotal role in optimizing the performance of optical sorting systems, thereby ultimately contributing to enhanced productivity and food safety across the industry.
For further insights into the latest advancements in pet food processing technologies, please visit our Equipment page.
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