The renowned publication, The Cannata Report, situated in Hamburg, New Jersey, has presented an in-depth analysis of the upcoming trends, individuals, and companies that are projected to influence the office technology industry in 2024. Here, we will closely examine the key areas anticipated to shape the industry in the coming year.
The integration of Artificial Intelligence (AI) is expected to have a profound impact in 2024. The advent of ChatGPT in late 2022 has garnered widespread interest in AI, and its incorporation into office technology is forecasted to significantly influence both personal and professional aspects of our lives.
Additionally, cybersecurity is a trend of increasing significance. In light of the persistent threat of cyberattacks, a greater number of office technology dealers are anticipated to collaborate with cybersecurity service providers to complement their traditional IT services in the year 2024.
The usage of Cloud-based solutions continues to be a prominent topic, with concerns regarding security remaining at the forefront. This presents a continuing opportunity for office technology dealers to provide cloud-based solutions whilst addressing potential security issues.
E-commerce is also expected to become increasingly prevalent, as independent office technology dealers recognize the inevitability of establishing an online presence, despite the traditional methods of selling office technology.
Diversification is deemed a critical strategy for long-term viability. In addition to traditional office imaging devices, there exist various avenues for diversification, such as managed IT, EV chargers, UCaaS, label and barcode printers, document management, and more, offering a wide array of growth opportunities.
Moreover, inkjet printing is projected to have a prosperous future within the independent dealer channel, catering to diverse printing needs with options ranging from A3 or A4 printers to high-speed printers and production printing.
Furthermore, A4 Multifunction Printers (MFPs) are potentially poised for a resurgence in 2024, considering the shift towards remote and hybrid work setups. There is a growing opportunity for OEMs and dealers to offer robust A4 printer options that cater to the evolving work environment.
The anticipated Ricoh-Toshiba Technology Merger, set to commence its R&D partnership in the first quarter of 2024, remains a topic of interest, with expectations for the first round of products to be unveiled in 2025.
According to Scott Cullen, the editor-in-chief of The Cannata Report, the objective is to provide a comprehensive overview of the significant developments and trends shaping the independent dealer channel of the office technology industry. This includes recognizing the noteworthy diversification in recent years and how innovative technologies are reshaping the traditional office tech business model.
Moreover, in addition to highlighting emerging trends, The Cannata Report also evaluates the achievements and initiatives of 2023 that had an impact in the office technology and document imaging industry. For a thorough understanding of the latest office technology trends and the key players driving these innovations, The Cannata Report’s complete 2024 WatchList is available for access.
Established in 1982, The Cannata Report is acknowledged as the leading intelligence resource for the document imaging channel in the office technology industry. It encompasses a broad spectrum of topics, including managed IT solutions, digital transformation, cybersecurity, and more, tailored specifically for the independent dealer channel. With a dedicated audience of business leaders in the office technology industry’s hardware, software, IT, leasing, and supplies segments, The Cannata Report provides valuable insights and analysis.
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