Steps to Take if You Think Your Energy Bill is Wrong – The Importance of Meter Reading

In recent months, there has been a notable increase in inaccuracies in energy bills, leaving many Britons uncertain about the methods to validate the accuracy of these bills and how to reclaim their funds. To address this matter, energy expert Les Roberts has outlined a series of essential steps that individuals should take if they suspect that their energy bill is erroneous.

According to Mr. Roberts, unexpected rises in energy bills should be promptly examined, as they may be the result of a variety of factors such as inaccurate estimates, price increases from the energy provider, being billed for the wrong meter, a defective meter, or an overcharge from the energy supplier.

If you receive an estimated bill that appears excessively high, it is advisable to take a meter reading and provide this to your supplier so they can accurately re-estimate your bill. Mr. Roberts strongly advises submitting a meter reading to your supplier each month to ensure the accuracy of your bills. Additionally, customers can contact their energy supplier’s customer service or complaints department through their official website and correspond via letter or email. It is crucial to maintain records of all communication and retain supporting evidence such as bills, photographs, or records of previous interactions with the energy provider.

If a resolution is not achieved through the internal complaints procedure of the energy company, customers can elevate their complaint to the Energy Ombudsman. The Ombudsman has the authority to compel an energy supplier to take appropriate action and offers a free and independent service for resolving disputes. It is vital to submit complaints to the ombudsman within 12 months of receiving a deadlock letter or final response from the energy supplier.

Households unable to afford their energy bills are entitled to support from the energy provider under official Ofgem rules. This support may include organizing an affordable payment plan, accessing hardship funds or charitable grants, or applying for government grants such as the Cold Weather Payment.

In conclusion, it is imperative for individuals to be proactive in monitoring their energy bills, promptly addressing any discrepancies, and seeking assistance from the appropriate channels if needed. By taking these steps, consumers can ensure the accuracy of their energy bills and access the necessary support if faced with financial difficulties.