The Home Office to Explore Microsoft Copilot AI Tool with ‘Test Cases’ and Investigate the Potential of Automation Technologies

The Home Office has recently entered into contracts with digital consultancy Methods to explore the potential uses of Microsoft’s Copilot generative artificial intelligence tool, as well as other automation technologies. The department’s objective is to conduct experiments with the deployment of Copilot and to assess the ethical and operational implications of using such advanced AI tools.

Over the course of a six-month contract, Methods will provide “business analysis” services to support a programme aimed at establishing test cases for the deployment of Copilot within a user cohort across the department. This will involve identifying business requirements and user needs, as well as uncovering policy, legal, ethical, and other constraints from a wide variety of stakeholders. Methods will also assist in implementing the technology and evaluating the outcomes and lessons learned from its deployment.

In the future, Methods will work with the Home Office to define Copilot and establish future deployment methodologies. The department is joining a growing number of Whitehall departments in exploring the potential of Microsoft’s artificial intelligence platform. Last year, the Departments for Business and Trade, Environment, Food, and Rural Affairs, and Work and Pensions participated in an early access program to trial the technology. However, the latter has prohibited its staff from using other forms of generative AI, including ChatGPT.

In addition to the contract for the exploration of Copilot, the Home Office has also awarded two other contracts to Methods for the provision of business analysis for the department’s Automation Centre team. The supplier will analyze and document opportunities for automation transformation identified by other parts of the department. This will involve collaboration with various functions to ensure successful delivery across a pipeline of automation candidate areas for the Home Office, feeding into the wider digital-by-default programme.

The total value of the three engagements with Methods will exceed £700,000 for the tech consultancy.

The Home Office’s exploration of AI tools and automation technologies demonstrates the increasing importance of these innovations in the public sector. By investing in experimentation and considering the ethical implications of AI deployment, the department is taking proactive steps to leverage technology for the improvement of its operations. Throughout this process, it is crucial to remain diligent and considerate in the application of these powerful tools.