The WasteExpo conference provided valuable insights into the pivotal role of technology in revolutionizing the waste management industry. The event brought together experts to discuss how integrated technology is empowering drivers and improving customer interaction to enhance the overall service experience.
A session titled “How Municipalities are Evolving Operations in the Face of Emerging Technology” featured industry professionals sharing insights into the utilization of digital tools to facilitate the work of garbage truck drivers. Brenda Haney, Solid Waste Director of Lubbock, Texas, and Tyler Bandermer, Solid Waste Manager of the City of Loveland, Colorado, emphasized the impact of digital tools in empowering drivers to report missed pickups, reasons for missed stops, and ensuring accountability for fleets.
The integration of digital tools, such as onboard 360-degree cameras, has proven to be instrumental in providing real-time evidence for incidents encountered by drivers during their routes. This technology not only offers support to drivers but also strengthens the operational efficiency of waste management companies.
Haney expressed, “The great part about technology is all parts are connected now. My back office, my field supervisors, my field crews, everyone is seeing this as we’re going through our day. We don’t have to wait for a route sheet at the end of the day. It’s already built-in and baked in there.”
Bandemer added, “It just goes to show what the drivers see every day now versus having them come back into the office and try to describe what happened. We get to see it now, again, virtually.”
The implementation of technology has had a positive impact on drivers by providing a sense of assurance, reducing stress, and strengthening their sense of ownership and pride in their work. The use of digital tools has not only enhanced the operational efficiency of waste management but also improved the work environment for drivers.
The presentation delivered by Bandemer, Haney, and moderator Mark Fournier, Director of Solutions Engineering at Routeware, effectively highlighted the pivotal role of technology in driving positive change in the waste management industry. Their success stories serve as a testament to the transformative power of technology on the road.
In conclusion, the WasteExpo conference reinforced the significance of integrated technology in empowering and protecting drivers on waste routes. The utilization of digital tools has not only elevated the operational standards of waste management companies but also enhanced the overall experience for drivers, making the industry safer, clearer, and more efficient.