Leep Utilities, a prominent water company in the United Kingdom, has recently implemented the Kraken platform in order to enhance its product and customer service offerings. This transition represents a significant milestone as it is the first time a British water company has adopted the Kraken technology. The decision to integrate the Kraken platform is in line with Leep Utilities’ efforts to promote water efficiency and digitalize its operations.
By embracing the Kraken platform, Leep Utilities is positioned to accelerate its smart meter rollout, contributing to improved water efficiency and a reduction in leaks. In addition to these benefits, the adoption of the Kraken platform also promises to simplify and streamline processes and payment methods, ultimately leading to enhanced customer service experiences.
Louise Manfredi, the CEO of Leep Utilities, expressed her enthusiasm for this strategic partnership, emphasizing the pressing need to address environmental concerns, population growth, and the ongoing cost-of-living crisis. She highlighted the alignment of this collaboration with the company’s ambitious growth strategy, underscoring the pivotal role that Kraken will play in enabling Leep Utilities to deliver unparalleled levels of customer service, operational efficiency, and environmental sustainability.
The implementation of the Kraken platform will empower Leep Utilities’ customers to take control of their water consumption through a user-friendly online portal, allowing for greater transparency and proactive management of their usage. This serves as a testament to the company’s commitment to leveraging cutting-edge technology to enhance the overall customer experience.
Leep Utilities’ partnership with Kraken, a part of the Octopus Energy group, underscores the concerted effort to drive innovation and address the challenges posed by climate change and a burgeoning population. The collaboration reinforces the company’s commitment to staying at the forefront of technological advancements and industry best practices.
The adoption of the Kraken platform by Leep Utilities follows the noteworthy milestone of Portsmouth Water becoming the platform’s first water client in 2023. Leveraging the expertise of Kraken, in conjunction with a robust customer base and an expanding network, Leep Utilities is well-positioned to further strengthen its market presence and deliver exceptional utility solutions to its clientele.
As the implementation of Kraken progresses, it is expected to encompass all 37,000 of Leep Utilities’ existing cold-water customers, in addition to catering to the growing pipeline of new water connections. This expansion underscores the company’s unwavering commitment to providing last-mile utility solutions to developers, contractors, and consultants, thereby contributing to the adoption of electricity, water, or heating networks across the UK.
In conclusion, Leep Utilities’ transition to the Kraken technology platform is a promising development that underlines the company’s dedication to elevating its service delivery and embracing sustainable practices. This strategic move is a testament to the company’s steadfast commitment to leveraging technology to not only enhance operational efficiency but also to provide its customers with unparalleled service experiences. As Leep Utilities continues to forge ahead in its journey of innovation and growth, its partnership with Kraken is poised to play a pivotal role in shaping the future of the UK’s utility landscape.