Systal Technology Solutions, a Glasgow-based company specialising in managed network, cloud, and security services for enterprise businesses worldwide, has established a strong presence in the IT industry. Co-founded by Neil Nicolson, the company has seen remarkable growth since its inception in 2008, expanding from 80 employees in 2018 to a workforce of over 1,000 today. Distinguished from traditional Tier 1 suppliers that have opted for a low-cost offshore model, Systal Technology Solutions prioritises delivering customised technology solutions to global clients.
Neil Nicolson disclosed that the company is headquartered in Glasgow, with legal entities and delivery headquarters in 35 countries, employing approximately 1,000 individuals globally. While the founders, Neil Nicolson, Douglas Cumming, and Gary O’Neil, retain majority ownership of the business, private equity investor Inflexion Group acquired a minority stake in March 2021 to support the company’s global expansion efforts.
Systal’s dedication to providing high-value technology services has resulted in impressive financial performance, with the latest published accounts for 2022 reporting revenues of £74.8 million, representing a 77% year-on-year turnover increase. Nicolson attributed the decision to establish the business to the perceived gap in the market for high-value technology services, as conventional suppliers were compromising service quality in favour of cost-saving measures.
When discussing the company’s aspirations, Neil Nicolson expressed a vision for Systal to be acknowledged as the world’s most trusted technology partner. According to Nicolson, the key to achieving this lies in scaling through controlled growth, maintaining a client-centric culture, and continually listening to individual customer feedback to enhance the company’s services.
In reflecting on the most valuable lessons learned, Neil Nicolson stressed the importance of resilience, particularly in the ever-evolving IT industry. Despite his professional responsibilities, Nicolson finds solace in spending time with his family, particularly in the garden.
Systal Technology Solutions has recognised the need for an improved commenting experience on their platform. They have chosen to limit commenting to subscribers only, in an effort to uphold a space for informed, relevant, and respectful debate. By implementing this change, the company aims to prevent irrelevant comments, misinformation, and abuse from cluttering the website, ensuring a positive experience for their loyal readers.
In conclusion, Systal Technology Solutions has emerged as a prominent player in the IT industry, driven by a dedication to delivering value-added technology solutions and services to their global clients. With a focus on controlled growth, a client-centric culture, and ongoing service improvements, the company is well-positioned to achieve its ambition of becoming the world’s most trusted technology partner.