Delta Airlines is presently in the process of recovering from a technology issue caused by an external vendor, resulting in the suspension of flights for several hours on Friday. The teams at the airline are expending significant efforts to attend to customers and to restore flight crews and aircraft to their regular schedules following the disruption.
By 10 a.m. EDT on Saturday, over 600 Delta and Delta Connection flights had been cancelled, predominantly in the morning and early afternoon. It is expected that further cancellations will occur as Delta’s technology continues to recover from the problem caused by the vendor on Friday morning.
Delta is keeping customers informed about delays and cancellations through the Fly Delta app and text messages, and is offering re-booking options which can be managed online. Customers are advised to visit delta.com or use the Fly Delta app for the most recent updates about their travel plans.
A travel waiver, permitting customers to make a one-time change to their itinerary, is still in place for those with travel scheduled for Saturday, July 20. When rebooked travel takes place on or before July 25, in the same cabin of service as originally booked, the fare difference for customers will be waived. Customers are encouraged to make changes to their travel through delta.com or the Fly Delta app.
Delta has expressed apologies to customers who have experienced disruptions in their travel plans due to the technology issue and assured that cancelling a flight is always a last resort. Delta staff members are working tirelessly to ensure that customers reach their destinations. Situations like these unexpected disruptions are challenging and do not reflect the operational reliability and experiences customers have come to expect from Delta.
The airline will continue to offer meal vouchers and hotel accommodations, where available, for customers whose flights are significantly delayed or cancelled on Saturday.
Delta’s latest updates for the July 19-20, 2024 operation can be found on their website.
In conclusion, Delta Airlines is handling the fallout from the recent technology issue with dedication and commitment to their customers, and they are striving to return to their usual standard of operational reliability. Customers are encouraged to seek assistance and stay informed via Delta’s official channels for travel updates and changes.