Healthcare Organizations Embrace Technology for Better Patient Care
Healthcare organizations are finding new ways to maximize the value of technology investments, and it’s not just about buying the latest solutions. According to Damian David, senior director of healthcare sales at Healthcare Triangle, the focus is on building strong partnerships and friendships with technology vendors.
David emphasized the importance of selecting technology with foresight in mind. Niles, a member of the leadership team at CalvertHealth, echoed this sentiment, highlighting the need for a partnership based on trust rather than just a product.
The Impact of the Pandemic
The pandemic has brought to light the importance of reliable technology partners. Hall from CalvertHealth shared that the organization had to seek new partners when their existing vendors couldn’t support them effectively during the pandemic. This experience led them to prioritize partnerships over simply outsourcing management.
Reducing Costs and Improving Patient Engagement
Ozarks Healthcare faced challenges after layoffs impacted their IT department, leading to an increased workload. Niles and his team are now focused on patient engagement, making it easier for patients to interact with the health system. They are also consolidating platforms to achieve cost savings.
Similarly, CalvertHealth completed a project to centralize their electronic medical records (EMR) across the organization. This move aims to improve patient experience and safety while streamlining the billing process.
Adopting New Technologies
Both organizations are looking to implement new technologies to enhance patient care. CalvertHealth is set to launch a virtual nursing program, hoping to leverage technology to improve nursing capabilities. Meanwhile, Ozarks Healthcare is testing ambient listening technology to support clinicians in their daily tasks.
Balancing Existing and New Technologies
While optimizing existing technologies is crucial for cost efficiencies, healthcare IT leaders are also exploring new tools like generative AI. Hall expressed the need for AI tools that can assist nurses in note-taking, emphasizing the importance of maintaining data accuracy.
Looking Ahead
In the future, both organizations are focusing on social determinants of health, diversity, equity, and inclusion (DEI) initiatives, and making data more useful for informed decision-making.
In conclusion, the healthcare industry is leveraging technology to improve patient care, reduce costs, and enhance operational efficiency. Building strong partnerships with technology vendors and embracing new tools are key strategies for healthcare organizations to stay ahead in an ever-evolving landscape.
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